We take great care in making sure your order leaves our hands in excellent condition. Every item is checked by the artisan after he completes the finishing touches. We check it again when we stock it and one last time right before we ship it.
If you received your item damaged or if you received a wrong item, please inform us at once via email at support@luvicy.com. Please note that our items are either handmade or hand assembled, and finished by hand. There are minor imperfections as such.
If you received a damaged item, take a photo of the item and include it in the email along with a photo of the packing slip (ensure the details are legible). If we confirm that the item is indeed ours, we will either issue store credit or send you a replacement (if we still have it in stock). However, the product must first be returned for inspection. You will have 5 days from the day of you received your order to contact us and inform us of this.
If we sent you another item by mistake, please contact us first at support@luvicy.com for instructions within 5 days from the day you received your order.
Please note that you, the customer, is responsible for any originating shipping fee and any return shipping fees when you return or exchange a product.
All exchanges and returns must be returned to Luvicy.com within 14 days.
Please note that damage caused by improper handling or care is not returnable. Luvicy.com will not be held responsible for refunds on items which are undeliverable, or for delays in delivery due to incorrect or incomplete address information which was given at the time of ordering.
We ask that you please do not take advantage of this offer to replace damaged items or issue store credit in its place. We've had customers sending us photos of damaged, old or used products from other brands which have similar designs to ours in an attempt to get us to send them replacements or issue store credit.
To prevent abuse, we're limiting this offer to a single use per order.
We do not entertain buyer's remorse as we have a no refund policy so please be sure you really want to purchase our items before completing the checkout process.
Luvicy.com reserves the right for final decision.
Luvicy.com reserves the right to alter this policy at any time.