Frequently Asked Questions
1. How long do you take to process orders?
A. We take no more than 2 business days to process orders and prepare them to be shipped.
2. How long would it take for my order to arrive?
A. It usually takes 3-5 business days for an item to reach a customer.
3. How long does it take for an item to come back in stock?
A. It usually takes a week or two for an item to be restocked. However, once we've exhausted all the parts to piece together an item, we will no longer restock the product.
4. Why do you only ship to a limited number of countries?
A. We have only one artisan so production is very limited.
5. Why don't you sell wholesale?
A. Read answer to question #4.
6. Do I need to register to make a purchase?
A. No, you are not required to create an account with us if you do not wish to. You can proceed to make a purchase without registering on our web site, however registering on our web site allows you to use the "My Account" section, which includes tracking orders and keeping a history of your purchases. Plus, registering with us is very easy and it takes less than 5 minutes of your time.
7. I forgot my password. How do I retrieve it?
A. For registered customers, you just need to click on the "Forgot Password" button on the Login page. Then, enter your email address which you used to register with us, and our system will send you a link via that email account to have you reset your password.
8. How safe is it for me to use my credit card?
A. Payments made by customers are passed through secure servers which uses high-level SSL technology to encrypt the payment information. You will be billed by Asia Inspired Accessories PLT (LLP0016000-LGN) and you should see that company name in your credit card statement.
9. Can I make an order over the phone/fax/email?
A. No, we do not provide such services. If you would like to make a purchase, please order online on our website. Our shopping cart is very easy and simple to use so you should have no problems at all. If you do have any inquiries on our ordering process, please do not hesitate to contact us.
10. How to track your order?
A. To track an order which has already been placed and paid for, simply click on the "Track Order" link and enter your username and password to log into your account. You can manage your order tracking under the "My Account" section once you are logged in.
11. Do you have a return policy?
12. What if it the order tracking page shows that the item has been delivered but I have yet to receive the product?
A. Please ensure that you keep the shipping slip. Sometimes, items get delivered to the wrong address. In such cases, the address the item was delivered to that is stated on the order tracking page will differ from the delivery address displayed on our system. If you do find yourself in this situation, inform us as soon as possible and we will try to remedy the situation. You may also try to contact DHL Express for assistance.
13. How do I care for the items I ordered?
A. We use stainless steel for the earring hooks and pendant chains and the main pieces are usually rhodium plated. We chose rhodium because of it's corrosion resistant quality. However, you should still take good care of your items to help retain it's luster. Certain items are made from 925 silver but they are very limited due to a number of our loyal customers being allergic to silver.
You may use the soft polishing cloth which comes with the item (in the box) or lens cleaning cloth for cameras or spectacle lenses to wipe and clean your Luvicy jewellery after use.
You may clean rhodium plated items with warm water and a mild liquid soap. Rinse and dry with a soft polishing cloth immediately to avoid mineral residue from the water. Never use any chemicals on your rhodium items. Never use toothpaste and never brush with a toothbrush.
14. Are your products sold anywhere else like online market places or other stores?
A. Our products are ONLY available on this store.
15. Are your products available in gold?
A. Our products are NOT available in gold.
16. What about country/state taxes and additional charges e.g. processing charges imposed by courier services?
A. This are to be borne by the customer.
17. Are the product colours accurate?
A. Due to the computer processing of images and lighting during photography sessions, the colours of Products shown on the website may be slightly different from their actual colour. The particular technical specifications and settings of your computer and its display could also affect the accuracy of the colours of the products displayed on the site.
